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Frequently asked questions

We accept returns and exchanges within 7 days of delivery, provided the item is unused, unwashed, and in its original packaging.For assistance, email us at admin@genji.co.in with your order number.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

Orders are processed within 1–3 business days and usually delivered within 4–7 business days across India. Express delivery options are also available at checkout.

Once your order is shipped, you’ll receive an email and WhatsApp message with your tracking number and link to track your shipment.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.